Privacy policy

Privacy Policy

This Privacy Policy describes how alleviaplus.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have questions, want more information about our privacy practices, or would like to make a complaint, please contact us at:
📧 support@alleviaplus.com

Collecting Personal Information

When you visit the Site, we collect information about your device, how you interact with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for support.

“Personal Information” means any information that can identify you directly or indirectly. Here's what we collect and why:

Device Information

Purpose: Load the Site accurately; perform analytics to optimize performance.
Source: Automatically via cookies, log files, web beacons, tags, or pixels.
Shared with: Shopify (our platform provider).
Collected: Browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and interaction data.

Order Information

Purpose: Fulfill your purchase (process payments, arrange shipping), send invoices and confirmations, communicate with you, screen orders for fraud, and—if you opt in—send marketing.
Source: Collected directly from you.
Shared with: Shopify.
Collected: Name, billing and shipping address, payment details (including credit card numbers), email, and phone number.

Customer Support Information

Purpose: Provide customer support.
Source: Collected directly from you.
Shared with: Shopify.
Collected: Any information you share during support interactions.

Minors

The Site is not intended for individuals under 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us at support@alleviaplus.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help deliver services and fulfill contracts. For example:

Shopify: Our store is hosted on Shopify. Learn how they use your data here: Shopify Privacy Policy
Legal compliance: We may share your data to comply with laws, respond to lawful requests, or protect our rights.

Shopify Network Intelligence Notice:
We participate in Shopify Network Intelligence, which helps detect fraud and optimize performance across Shopify stores by analyzing technical and behavioral data. This data may be aggregated or anonymized and is not used for marketing or profiling.

Behavioral Advertising

We may use your Personal Information to deliver personalized ads and marketing. Learn more at the Network Advertising Initiative.

You can opt out of targeted advertising at:

SMS Collection and Use

If you opt in to SMS updates, you agree to receive messages regarding updates, promotions, or transactions. Your phone number is securely stored and not shared unless required by law. You may opt out by using the unsubscribe link in any message or by contacting support@alleviaplus.com.

Using Personal Information

We use your Personal Information to:

Sell and ship products
Process payments
Communicate with you
Screen for fraud
Send updates or offers (if opted in)

Lawful Basis (GDPR)

If you reside in the EEA, we process your Personal Information based on:

Your consent
Our contract with you
Legal obligations
Vital interests
Public interest
Legitimate interests (not overridden by your rights)

Currency Conversion

We may use third parties to process your IP address for localized currency display. This currency is stored in a session cookie that expires when your browser closes.

Retention

We keep your Personal Information for our records unless and until you ask us to delete it. See “Your Rights” below for more information.

Automated Decision-Making

We do not use fully automated decision-making that legally or significantly affects you.

Note: Shopify may temporarily blacklist IP addresses or cards to prevent fraud. These decisions are automated but limited in scope and time and do not significantly affect you.

Selling Personal Information (CCPA)

As defined by the California Consumer Privacy Act (CCPA), our Site does sell Personal Information for advertising purposes. You may opt out by contacting us.

Your Rights

EEA (GDPR):

You have the right to:

Access your data
Correct or update it
Request erasure
Port it to another provider

Contact us at support@alleviaplus.com to exercise your rights. Data may be processed in Ireland, Canada, and the U.S.
See: Shopify GDPR Whitepaper

California (CCPA):

You may:

Request access to your data (“Right to Know”)
Correct, delete, or port your data
Appoint an authorized agent to make requests

Submit requests to support@alleviaplus.com

Cookies

Cookies are small files stored on your device to improve your browsing experience.

We use:

Necessary cookies (e.g., _ab, _shopify_country, cart, checkout) for core features
Analytics cookies (e.g., _shopify_s, _landing_page, _shopify_ga) to understand traffic and optimize performance
Session cookies expire when you close your browser
Persistent cookies may last from 30 minutes to 2 years

You can manage or block cookies via your browser settings. Learn more at allaboutcookies.org.

Blocking cookies may affect functionality or limit ad opt-outs.

Do Not Track

We do not respond to “Do Not Track” signals, as there is no industry standard.

Changes

We may update this policy to reflect changes in practices or regulations. Updates will be posted on this page.

Complaints

To file a complaint, contact us at support@alleviaplus.com. If you’re not satisfied with our response, you may contact your local data protection authority.

Last Updated: 10 July 2025