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Shipping policy

Shipping Policy

AlleviaPlus (“we,” “us,” “our”) operates the online store at alleviaplus.com (“Website”). By placing an order through this Website, you agree to the following terms:

1. Shipping Destinations

  • Worldwide — we ship to virtually every country.

2. Shipping Costs

  • Free Shipping on most orders.

  • If shipping fees apply, they’ll be calculated at checkout based on your delivery address.

3. Delivery Timeframes

Delivery estimates begin once your order is dispatched:

  • United States: 2–5 business days

  • United Kingdom: 3–8 business days

  • Australia, Canada & EU/EEA: 5–14 business days

  • Other Countries: 6–15 business days

Actual transit times may vary due to location, carrier delays, customs processing, or force-majeure events.

4. Dispatch & Preorders

  • In-Stock Items: Dispatched within 24 hours (Mon–Fri, excluding national holidays).

  • Preorder Items: Shipped within 25–30 days of purchase.

5. Changing Your Delivery Address

6. Out-of-Stock Items

  • If an item is temporarily unavailable, we’ll hold your entire order until it’s back in stock. Contact us if you’d prefer a partial shipment.

7. Delivery Delays

  • If your order hasn’t arrived within the above windows, please contact support@alleviaplus.com so we can investigate.

8. Duties & Taxes

Sales Tax / VAT

  • Included in the price displayed on our Website.

Import Duties & Customs Fees

  • May apply on international shipments and are determined by your country’s customs authorities.

  • You’re responsible for any import duties, taxes, or levies.

  • We cannot refund fees for packages held or confiscated by customs.

We always provide accurate customs documentation. Duties are assessed by your local authorities and may vary depending on import regulations.

9. Refusing to Pay Duties

  • If you refuse to pay applicable import charges, your package may be returned or destroyed at your expense. No refunds will be issued.

10. Order Cancellation

  • Cancel for full refund within 24 hours of placing your order before dispatch. Email support@alleviaplus.com to request cancellation.

11. Lost, Stolen, or Returned Packages

  • Once dispatched, we’re not responsible for loss or theft. We cannot ship replacements or issue refunds for items confirmed as delivered.

  • Packages returned due to failed delivery attempts (wrong address, unclaimed, etc.) are not refundable. If you notify us before return, we can resend at your cost.

12. Tracking Your Order

  • You’ll receive an email with a tracking link once your order ships. Use this to monitor transit and delivery updates.

13. Customer Service

For any questions or concerns, please contact our support team:
Email: support@alleviaplus.com

We’re here Mon–Fri (excluding national holidays) and aim to respond within 24 hours.